Refund policy

Return & Refund Policy

 

We want you and your pet to love your purchase. If something isn't right, here's how we handle it.

 

Damaged, defective or wrong item: if your order arrives damaged, defective or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund. No need to send the item back.

 

Changed your mind: you can request a return within 14 days of delivery. Items must be unused and in their original packaging. Contact us first and we'll send you the return address; please don't send items back without contacting us. Return shipping costs are paid by the customer unless the item was damaged, defective or incorrect.

 

Refunds: once we receive and inspect your return, we'll refund your original payment method within 5-10 business days. Your bank may take a few extra days to show it.

 

Cancellations: you can cancel your order free of charge before it ships. Once it has shipped, the return policy above applies.

 

EU customers: this policy does not limit your statutory right of withdrawal or any other rights you have under applicable consumer law.

 

How to contact us: email thefurfixshop234@gmail.com with your order number. We usually reply within 24-48 hours.